Winners of 2009 Citizen Service Award Presented at IRMCO 2009

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2011 IRMCO, Hyatt Regency Chesapeake Bay, Cambridge Maryland, GSA presents IRMCO 2011 | April 10-13

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GOLF/SPECIAL EVENTS

2009 Citizen Service Award

The 2009 Citizen Service Award is presented by GSA’s Office of Citizen Services to agencies that have achieved excellence in customer service. This year’s winners demonstrated cost savings through consolidation, as well as use of New Media to make our government more open, participatory and collaborative. Award winners receive a trophy, recognition on CitizenServices.gov, and recognition in a press release announcing the award-winning programs.

A panel of judges evaluated the nominations and selected the following three 2009 winners:

Centers for Disease Control and Prevention, CDC-INFO National Contact Center
Business Gateway (Business.gov), Small Business Administration
Social Security Administration, Internet Benefit Claim (iClaim) Project

Special thanks to the 2009 Citizen Service Award judges:

Linda Cureton, CIO, NASA Goddard Space Flight Center

Mike Howell, OMB Office Of Electronic Government and Information Technology

Abraham Marinez, Customer Service Lead, Department of Education, Federal Student Aid Information Center

Bernard J. Mazer, Assistant Director, Information Resources and Technology Management, U.S. Fish and Wildlife Service

Teresa Nasif, Director, Federal Citizen Information Center, GSA Office of Citizen Services

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Martha Johnson, Administrator, GSA to speak at IRMCO
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FOR FURTHER INFORMATION
Michele Heffner, Program Director, GSA

For information about speaking,
John André, Program Manager, GSA
202-501-9069
john.andre@gsa.gov

For information about attending and sponsoring,
Peg Hosky, Hosky Communications
202-237-0300
Peg@hosky.com.

For information on IRMCO awards and government exhibits,
Veronica Tolliver, GSA
202-501-2825
veronica.tolliver@gsa.gov.

For information about IRMCO’s Golf and Tennis Tournaments and all Special Events,
Kathryn Nanai, Hosky Communications
703-969-0800
KNanai@hosky.com.

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IRMCO Management Team

About GSA:
Founded in 1949, GSA serves as a centralized procurement and property management agency for the federal government. GSA manages more than one-fourth of the government’s total procurement dollars and influences the management of $500 billion in federal assets, including 8,300 government-owned or leased buildings and 205,000 vehicles. GSA helps preserve our past and define our future, as a steward of more than 420 historic properties, and as manager of USA.gov, the official portal to federal government information and services. GSA’s mission to provide superior workplaces, expert technology solutions, acquisition services, purchasing and E-Gov travel solutions and management policies, at best value, allows federal agencies to focus on their core missions.